DID YOU KNOW?
Virtual Credit Card is one of the payment methods we offer you at Hotelbeds in order to maximise your cashflow. Find below all the relevant information you need to streamline your operations.
E-Billing lets you upload the invoices right after the check-out date:
How to charge my booking
How to invoice my bookings
Hotelbeds invoicing entities by country
How to invoice via E-Billing
Request E-Billing activation
To invoice us via E-Billing for the first time, you need to request activation. To do so, go to the Finance section, access the Supplier Finance Web, go to the Ticketing section, click on New Ticket and request activation.
Send your Invoice
Go to the Finance section, access the Supplier Finance Web, go to E-Billing section. There are two options for sending invoices. Individually: Go to the E-Billing tab, click on the Access to E-Billing button and follow the process.
Massively: Go to the Macro tab and click on Add button.
Check your Invoice details and status
Go to the Finance section, access the Supplier Finance Web, and go to the Invoice search section.
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For the VCC payment method, a valid tax invoice is mandatory for the following countries: Spain, United Kingdom, Singapore, Turkey, UAE, Germany, Switzerland, China, Brazil and Australia. Please refer to Hotelbeds invoicing entities section to check yours.
Once you have charged your booking and the invoice is set in your system, you will need to invoice by following one of the two methods below:
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Via E-BILLING
Ecobill is our electronic invoicing platform, accessible via our Hotel Extranet.
You can self-register to www.ecobill.net by using your Supplier ID as your username.
See "How to invoice via E-Billing" for further info.
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Via EMAIL
Send your invoices to vccinvoices@hotelbeds.com
A Virtual Credit Card (VCC) is issued for each booking that you receive. Follow the next steps to find your VCC details and introduce them in your POS (Point of Sales Terminal) to charge your booking:
Go to Maxiroom Bookings section
Or go to your PMS if you work via your Property Management System.
Search for the desired booking
Click on the reference number
A new window will pop up including the VCC full details (number, expiration date, activation date and CVV).
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Charge the VCC through your POS
by introducing the card details.
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Upload your invoice through Ecobill
Please refer to How to invoice via E-Billing for further info.
My VCC is declined
If you have any issues or your card is declined, please make sure you understand the points below:
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HOTELBEDS INVOICING ENTITY |
COUNTRY OF THE PARTICIPATING HOTEL |
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Hotelbeds Switzerland AG Address: Regus Ambassador House, Thurgauerstrasse 101, Glattpark (Opfikon), 8152, Zurich (Switzerland) Tax number: CH-425.060.629 |
Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Hungary, Iceland, Ireland, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia F.Y.R.O., Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Qatar, Romania, Russia, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Tajikistan, Ukraine, and Uzbekistan. |
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Hotelbeds Product, S.L.U. Address: Complejo Mirall Balear, Camí Son Fangos, 100, 07007 Palma de Mallorca (Spain) and permanent establishment in Avda. Antonio Domínguez n. º 5, 5.ª, Puerta 14, CP 38660, Playa de las Américas, Arona, Tenerife (Spain) Tax number: B-38.877.676 |
Andorra, Cyprus, Gibraltar, Greece, Italy, Malta, Palestinian Territory, San Marine and Spain. |
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Hotelbeds Spain, S.L.U. Address: Complejo Mirall Balear, Camí Son Fangos, 100, Torre A, 5th Floor, 6A-7A, 07007 Palma de Mallorca (Spain) Tax number: B-28.916.765 |
Portugal and Israel. |
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Hotelbeds UK Limited Address: 12th Floor, Broadgate Tower, 20 Primrose Street, London, EC2A 2EW (United Kingdom) Tax number: GB234328478 |
United Kingdom. |
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Hotelbeds DMCC Address: Unit No. 2701, Reef Tower, Plot No. JLT.PH2-01A, Jumeirah Lakes Towers, Dubai (UAE) Licence number: DMCC-230971 |
Afghanistan, Algeria, Angola, Bahrain, Bangladesh, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, India, Ivory Coast, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Niue, North Yemen, Oman, Pakistan, Papua New Guinea, Republic of the Congo, Reunion (Isl.), Rwanda, Sao Tome E Principe, Senegal, Seychelles, Sierra Leone, South Africa, Sri Lanka, Swaziland, Tanzania, Togo, Tunisia, Uganda, United Arab Emirates, Zambia, and Zimbabwe. |
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Hotelbeds DMCC Address: Unit No. 2701, Reef Tower, Plot No. JLT.PH2-01A, Jumeirah Lakes Towers, Dubai (UAE) Tax Number: 311583131900003 |
Saudi Arabia |
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Hotelbeds USA, Inc. Address: 5950 Hazeltine National Drive, Suite # 405, Orlando, Florida, 3282, United States Tax number: US592952685 |
Anguilla, Antigua, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadalupe, Guatemala, Guiana, Haiti, Honduras, Jamaica, Martinique, Mexico, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Barthelemy, Saint Kitts And Nevis, Saint Lucia, Saint Marteen, Saint Vincent And Grenadines, Suriname, Trinidad And Tobago, Turks And Caicos, United States (USA), Uruguay, Us Virgin Islands, and Venezuela. |
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Club Turavia SA de CV Address: Avenida Tulum, 286, SM8, MZ2, Lote 1, CP 77500, Cancún, Quintana Roo (México) RFC number: CTU940107CK8 |
Mexico |
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Advantos Brasil Operadora De Turismo Ltda. Address: Rua Barão de Teffe, 1000, sala 162, Jundiaí, São Paulo, 13208-761 (Brazil) CNPJ/MF sob o nº: 16.847.249/0001-77 |
Brazil |
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Gullivers Travel Associates (Beijing) Limited Address: Room 1108 – 1115, 11/F, Tower A, Gemdale Plaza, No. 91, Jianguo Road, Chaoyang District, Beijing, 100022 (China) Tax number: 91110101717851515E |
China |
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Travelcube Pacific Pty. Ltd. Address: Level 17, 1 Denison Street, North Sydney Nsw 2060 (Australia) Tax file number: 52099122577 |
Australia |
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Hotelbeds Pte. Ltd. Address: 101 Thomson Road, #16-01 United Square (Singapore) GTS registration number: M200845781 |
Bhutan, Brunei, Cambodia, Cook (Islands), Fiji, French Polynesia, Guam, Hong Kong, Indonesia, Japan, Laos, Macau, Malaysia, Maldives, Mariana Islands, Mongolia, Myanmar (Burma), Nepal, New Caledonia, New Zealand, Palau, Philippines, Samoa Occident, Singapore, Taiwan, Thailand, Tonga, Vanuatu, and Vietnam. |
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Kuoni GTS (Korea) Limited Address: 19F, Eulji Hankook Bldg. 19F 50, Euljiro, Jongro-gu 04534, Seoul, Korea Tax number: 101-81-89909 |
South Korea |
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Travel Partner Turkey Turizm Ve Seyahat Anonim Şirketi Address: Arapcami Mah. Bankalar Cad. Bozkurt Han No:3 D:3 Karaköy, Beyoğlu, İstanbul (Turkey) Tax number: 8590611756 |
Northern Cyprus and Turkey. |
How can I view the VCC details?
Users will be able to view masked VCCs (only 4 digits). For full VCC details, click 'View VCC' if you are an authorised user. Shall you need to change your permissions, please contact your Contract Manager.
Check the VCC activation date. If you attempt to charge it before this date, the bank could block your merchant code to avoid potential fraud. You have 180 days to charge the VCC from the activation date.
One VCC is created per booking's total amount, not per room.
Your VCC amount will be always automatically updated in case of booking amount modification or cancellation.
Charge net amount. Unlike other distributors you may work with, in Hotelbeds commissionable rate plans the amount is already net, and the commission has been deducted from the total amount.
Charge the VCC as per the currency of the contract to avoid discrepancies and declinations.
The booking cost should never be charged to the guest in your hotel. At your hotel, final guests should only pay for extra sevices, destination taxes (if applicable), or any other extra that is not included in the booking.
Our payment conditions and methods are based on your contract agreement.
If the problem persists, please, send us a ticket via Hotel Support Form by clicking the person with a headset icon on the right side of your MaxiRoom menu, including your contact details and the booking reference.
Please do not forget that booking reference must be included on each invoice.
© HOTELBEDS.COM 2024
DID YOU KNOW?
Virtual Credit Card is one of the payment methods we offer you at Hotelbeds in order to maximise your cashflow. Find below all the relevant information you need to streamline your operations.