HOW TO GET IN CONTACT US

Before contacting us, please make sure you have read our FAQs carefully. Most of the questions we receive have already been answered in this section. To contact us:

For general queries
Send us a ticket via Hotel Support Form by clicking the person with a headset icon on the right side of the menu. Then fill in the form detailing your query.

For getting in contact with us for specific queries
Go to the Contacts section, where you have your available contacts to:

• Finance: For financial issues (payments, invoices, etc.)
• Contract Manager assigned: For contractual queries.
• Yield Manager assigned: For optimizing your business.
• VCC Card Issues: send us a ticket to Hotel Support through your MaxiRoom menu.

In case of emergency 

• America: +52 55 46240194
• Asia: +66 2 0268386
• Europe: +34 871 180153