> BOOKINGS
DID YOU KNOW?
The most popular day for booking hotels is Tuesday. Whether it's the post-booking weekend reflection or midweek planning, Tuesday emerges as the day when many travellers decide to secure their accommodations.
Click on the headset icon
Find it on the right side of the menu.
Fill the Hotel Support Form
Select Service information as Reason
and Now Show as Sub Reason.
Detail your full Booking(s) number(s)
At the Booking Ref. field. If you have more than one booking, separate them with commas.
Send your notification
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All the bookings you receive from Hotelbeds Group are 100% confirmed by default as we work on a sell-and-report basis.
If you are connected to a Channel Manager or via Integration, you can check your booking on the corresponding platform as it is synchronised in real time. If not, login to our Hotel Extranet and follow the steps below:
Depending on your contract agreement, you might have different payment methods: via Virtual Credit Card or via bank transfer. Please refer to the Payments section to get the specific instructions.
If you are not sure about the contract agreement, you can check it by going to the Inventory section, click on Rate List, click on the Printer button on the corresponding rate, and download a PDF of the contract agreement of that rate.
For further support, please contact your Contract Manager
How to communicate a No-Show
How to provide Hotel Confirmation Number (HCN)
How to charge my bookings
How to search for a booking
Go to Bookings section
Search for the bookings without confirmation
You can filter them by clicking this option.
Fill in the confirmation number for each booking
Click the pencil icon to save the number.
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Go to Bookings section
Search by:
- Arrival date
- Guest name
- Booking reference
Click on the refence number on the list
A new window will pop up showing all the booking information, including VCC details.
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Please note that you can only view bookings with a check-out date of up to one year in the past.
Your internal booking reference may be different from ours. To make sure that both, you and your final guest, have the same booking reference, choose the option that better suits to you and follow these easy steps:
Go to Bookings section
Export the Excel template
Fill it in with your confirmations.
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Import the Excel
The system will automatically show the corresponding confirmation number on each booking.
Option 1 - Massively
Option 2 - Individually
You also can email us at reconfirmations@hotelbeds.com informing Hotelbeds Reference + your internal confirmation number, and we will also process it automatically on your behalf.
Last-minute bookings
Last-minute bookings are increasing! Check your inbox regularly and make sure your email address and contact details are updated so you don't miss any. If you need to update your contact details, you can do it through your User Maintenance page:
Go to General Information section
You can access through the Hotel Info tab.
Find the Contacts section and click on See Details
Review your contacts
If you need to update any detail, please contact your Contracting Manager.
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